FAQ
1. I have a question about my order. How can I contact you?
If you have an urgent question about your order, please email us at support@houfor.com or contact us via our WhatsApp support line.
We’ll get back to you as soon as possible.
2. My card payment isn’t going through. What could be the reason?
All Houfor payments are processed through secure international payment systems.
If your card is not working, please make sure it is enabled for international transactions.
All transactions are 100% secure, private, and transparent.
Your safety and trust are our top priorities.
3. I need to change my delivery address. What should I do?
If you wish to change your address within 24 hours of placing your order, please contact us immediately by email.
We can make changes as long as your order hasn’t been processed for dispatch yet.
4. When will I receive my shipping details?
Once your order is confirmed, tracking information will usually be sent to your email within 24–48 hours.
During holiday periods, there may be slight delays — please also check your spam or promotions folder.
5. My tracking information isn’t updating. What should I do?
Preparing and transferring your order to the courier system can take 2–4 business days.
Tracking updates will appear once the parcel is scanned by the courier.
If there’s still no update after this period, feel free to contact our support team.
6. Do you ship internationally?
At the moment, we currently ship only within the UK and Ireland.
However, we’re actively working to expand international delivery options soon.
7. I changed my mind — can I cancel my order?
If you wish to cancel your order within 1 business day of purchase, please contact us immediately.
As long as your order hasn’t been dispatched, we can quickly process your cancellation.
8. How can I return a product?
You can return unused, unopened, and undamaged items within 30 days of delivery.
To initiate a return, simply email us at support@houfor.com or message us via WhatsApp.
Once we receive and inspect the returned item, your refund will be processed.
9. What should I do if my product arrived damaged?
Please open and inspect your package in the presence of the courier.
If you notice any damage, do not accept the parcel and ask the courier to record a report.
Then, contact us right away — our support team will arrange a replacement or refund as quickly as possible.
✉️ Need more help?
You can reach us anytime at support@houfor.com — your satisfaction is our priority!